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Refund Policy

We take pride in handcrafting each of our skincare products with utmost care and dedication to quality. Our commitment is to provide you with products that enhance your skincare experience. As each item is meticulously crafted, we would like to inform you of our return policy to ensure a smooth and transparent shopping experience.


1. Returns Eligibility:

  • Returns are only accepted in the following cases:

    • Manufacturer Error: If the received product differs from what was ordered due to a mistake on our part during the manufacturing process.

    • Shipping Error: In the event of an error during shipping that results in the wrong product being delivered.

    • Product Defect: If the product you receive is defective or damaged.

2. Health and Safety Concerns:

  • Due to the nature of skincare products and for the safety and well-being of our customers, we cannot accept returns for reasons other than those mentioned above. This is to ensure the integrity and hygiene of our products, as each item is carefully crafted for your health and wellness.

3. Procedure for Returns:

  • If you believe your product is eligible for return, please contact our customer service team at [selfcare@thepurplebar.com] within [7] days of receiving your order.

  • Provide clear photos of the product clearly showcasing the issue.

  • Our customer service team will guide you through the return process, which may include returning the item to us for inspection.

4. Refund or Replacement:

  • Upon verification of the eligibility for return, we will offer either a refund or a replacement, as per your preference.

  • Refunds will be processed to the original payment method used for the purchase.

5. Exclusions:

  • Returns will not be accepted for reasons other than those mentioned above.

  • Products showing signs of use or tampering will not be eligible for return.

6. Contact Information:

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